REFUND & RETURNS POLICY

1. The Users will be able to “Refund Gold’ back to the Company with the Gold Kinen App. If the User receives a defective product, he can claim a refund and return the product to the company. Hence the User/Customer will be credited monetary equivalent of the amount paid by the customer for the defective product to his designated mobile wallet or bank account within three working days.
2. Upon refunding the gold back to the Company, the Company will transfer the monies for the gold at official market price of that day, as denoted in the Gold Kinen App to the User’s designated MFS / bank accounts.
3. The ‘Refund Gold’ feature is primarily a refund feature, and a refund charge will be applicable at the time of execution. The Company shall decide the refund charges, which may be subject to change upon the discretion of Company without prior notice.
4. Once a ‘Refund Gold’ transaction is executed on the Gold Kinen App it shall not be reversed or stopped.
5. It shall be the sole responsibility of the Users to provide correct information in relation to their mobile wallet or bank accounts, where the refund money will be transferred in 3 (Three) business days. Furthermore, the Users solely shall be liable for providing any incorrect information in relation to their mobile wallet or bank accounts.
6. In the event of a technical error or failure during the transaction execution process, Gold Kinen would require a maximum of 5 working days to find the cause of the failure and/or rectify it.