Gold Kinen provides 22 Karat Hallmarked and Certified gold coins and bars
Gold Kinen provides 22 Karat Gold (91.6% pure).
Gold Kinen’s account-based services (such as purchasing gold in fractional amount and other app transactions) are currently available through the app only. However, through Quick Purchase, users can now buy gold bars and coins directly from the Gold Kinen website without creating an account.
No. It is not mandatory to assign a nominee for your Gold Kinen account. However it is advised that users assign a nominee for their Gold Kinen App account.
No. You cannot send gold overseas.
The worth of your gold is based on the official market price of gold for the day that is shown in the Gold Kinen app.
The gold price (rate) displayed on the Gold Kinen app and website is determined by the official rates published by BAJUS. You can confirm this by visiting the BAJUS website.
Your gold is secured in high-security vaults located in Bangladesh which is operated by one of the country’s leading security companies, Securex Private Ltd.
Any charge for storage for the gold is included in the service fee you pay when you’re collecting gold in the Gold Kinen app.
Your gold is secured in high-security vaults located in Bangladesh which is managed by one of the leading security companies (Securex Private Ltd.) of the country. Furthermore, the gold is fully insured by one of the country’s leading insurance companies (Green Delta Insurance).
We provide 22 karat hallmarked gold coins and bars which are certified and hallmarked by our certification partner Bangla Gold.
Yes. Your gold bought and stored in the app is fully insured by one of the country’s leading insurance companies, Green Delta Insurance.
All gold coins and bars provided by Gold Kinen are hallmarked and certified by Bangla Gold, one of the leading certification agency(s) of Bangladesh.
Customer complaints are handled by our dedicated Customer Services team. You may contact our customer care team by calling 09610964653. Or you can tap on the “Support” tab on your Gold Kinen app homescreen to contact our customer services team.
If you encounter any technical issues with the Gold Kinen app, you can contact our customer service team directly by calling 09610964653. You can also tap “Report a Problem” button will open an email window, where the necessary information about the app will be automatically added - write your issue and send it to us without editing the existing information.
You cannot access you Gold Kinen account via website. Gold Kinen’s account-based services (such as purchasing gold in fractional amount, sell gold and other app transactions) are currently available through the app only. However, using the “Quick Purchase” service, anyone can now buy gold bars and coins directly from the Gold Kinen website without creating an account and get it delivered to their desired address (within Dhaka City Corporation) or Pick-Up points (nationwide).
No. You can only use the Gold Kinen app via a smartphone. Gold Kinen’s account-based services (such as purchasing gold in fractional amount, sell gold and other app transactions) are currently available through the app only. However, using the “Quick Purchase” service, users can now buy gold bars and coins directly from the Gold Kinen website without creating an account and get it delivered to their desired address (within Dhaka City Corporation) or Pick-Up points (nationwide).
No, you cannot have a joint account for Gold Kinen.
Sorry. You cannot update your phone number associated with the Gold Kinen App
You can connect your bank account from Settings> Payment info - Bank. While setting up your bank account you will be required to provide Account Name, Account Number, Bank Name, District, and Branch Name.
The legal heir of the account holder can claim the account holder’s account by following the account handover process. In such cases they are requested to contact Gold Kinen customer care by calling 09610964653. According to the Laws and Regulation set by the Bangladesh Govt. the nominee shall only be registered as the account’s caretaker, not the inheritor of the deceased account holder.
You can check the Records option for transaction history and download a printable version of your “Buy Gold” and “Collect Gold” and Gold Kinen transactions statement.
For delays/interruption in bank account verification, you are requested to contact our customer care team by calling 09610964653 and seek help.
Refer code is the unique number used to identify each user of GOLD KINEN. The unique refer code is used to track and distribute any program rewards to the customer and his/her referral (the referred customer). You can use a “Refer Code” while registering to your Gold Kinen Account (subject to available referral offers).
Promo Codes are a defined phrase and number designated to avail promotional offers’ set by Gold Kinen. You can apply all ongoing Promo Code at the checkout page of your “Buy Gold”, “Sell Gold” or “Collect Gold” transactions (subject to available offers).
You can refer a friend by selecting the “Refer a friend” from the homepage from the Gold Kinen app or you can share your unique refer code to the person you want to refer.
After a successful referral upon the first buy gold of the referee, both referee and referrer may get referral bonus, which may vary from time to time (subject to available referral offers).
Gold Kinen will send you a notification when you receive a reward in the inbox in your Gold Kinen app.
If you have not received your reward after applying the promo/refer code within stipulated time, please contact Gold Kinen customer care at 09610964653.
If you see an error message after you applied your promo/refer code, it may be because: 1) The promo code has expired 2) You do not meet the campaign criteria to use the promo/refer code 3) The promo/refer code is invalid For any other reason or further clarification please contact Gold Kinen customer care at 09610964653.
No, you can only use one code at a time.
You have been asked for an authentication/OTP code during transactions as an additional security measure.
Currently we are using only PIN to access the app. Two-factor authentication, or 2-step verification, is an additional security measure used only in registration process and while logging in from a new device
You are requested to contact Gold Kinen customer care by calling 09610964653 and initiate PIN reset process.
You may reset your PIN from Homescreen > Settings > PIN Reset on the Gold Kinen app. For further assistance please call our customer service number, 09610964653.
You will have 5 attempts at login. If you’ve entered the incorrect PIN more than 5 times, your PIN will be disabled. For recovering your account you are requested to contact our customer care team by calling 09610964653
During registration, you will be asked to set and confirm your PIN after the phone number verification via OTP. You may reset your PIN from Homescreen > Settings > PIN Reset on the Gold Kinen app.
You can switch the language between English & Bangla from your app’s Settings>Language Toggle on the top right (Bangla/English) and choose your preferred language.
If such an unfortunate event happens, kindly contact our Customer Support Team immediately by calling 09610964653 and request to temporarily “lock” your Gold Kinen account.
Download the Gold Kinen app on your new mobile phone and recover your account. For further assistance in recovering your account, call our customer service number, 09610964653.
In case you are facing any issues with completing/updating your profile, please contact our customer care team by calling 09610964653.
You can change your email address from the profile section in the Gold Kinen app.
There may be multiple reasons for which your account is locked. To know the details, you are requested to contact our customer care team by calling 09610964653.
Setting up a Gold Kinen account is free. There are fees associated with your transactions that are detailed on the app at the time of the transaction. You can also check our latest schedule of charges (available in the app and website).
Yes. Please check our latest schedule of charges (available in the app and website).
Please check our latest schedule of charges (available in the app and website).
There is a service charge for collecting gold. Furthermore, delivery fees would be applicable subject to the products weight and quantity. Please check the schedule of charges section in the app and the website for all information on charges for availing Gold Kinen’s service(s).
Please check our latest schedule of charges (available in the app and website) to find all associated charges incurred with our services.
The Gold Kinen App is available on Android (version 7 and above) and iOS (version 11 and above) For Android: Open the Google Play Store website or the Google Play Store on your Android smartphone>Search for “Gold Kinen”>Tap “Install” For iOS: Open the App Store>Search for “Gold Kinen”>Tap “Get”
Gold Kinen requires your correct personal information as per your NID to authenticate and validate the ownership of your account. Providing NID is not a mandatory requirement in the Gold Kinen app. However it is advised that users provide their NID information to prevent the misuse of your account or unauthorized access to your account. This will ensure a much safer experience for you, while also allowing you to buy, sell, collect or gift gold.
To open a Gold Kinen account you must be 18 years or above, and reside in Bangladesh where we operate and have a valid NID.
To make sure that your current app settings are optimal, you can check to see if permission for Camera is enabled for Gold Kinen App. If you are still facing issues, you are requested to contact our customer care team by calling 09610964653.
Due to security reasons, you cannot change your registered mobile number on the Goold Kinen App.
The minimum amount of gold that can be collected via the app is 0.5 gm gold bar.
You shall receive an invoice of authentication along with your collected gold coin and/or bar, provided by our authentication partner Bangla Gold.
The gold stored in your app can be collected physically using the “Collect Gold” option, starting from 0.5 gram to 10 gram in the form of gold bar and/or coin.
You can collect your saved gold from the Gold Kinen app via Home Delivery (within Dhaka City Corporation) and Pick-up service all over Bangladesh. Home Delivery: Currently, our home delivery service is operational within Dhaka City Corporation. Your requested gold bars or coins will be delivered to the designated address you provided during checkout on the Gold Kinen app, through fully secured and insured delivery. Pick-up Services: If you wish, you can also self-collect your collected gold from our designated pick-up points spread across the country. Once your gold reaches the selected pick-up point, you will be given a phone call from the pick-up point, within which you can self-collect the gold bars/coins from the designated location within 48 hours.
Customers will be required to show their NID, while receiving delivery. In case of home delivery (within Dhaka City Corporation) customers will be sent an OTP on their registered Gold Kinen number which they will have to provide to the delivery person, to receive their gold.
Currently there is no limit for collecting gold in a day.
Yes. You can change your delivery address from the settings option on your homescreen. Tap on the settings button>Tap on Delivery Info>Tap on Edit to change your given Delivery details. Please note, your delivery options for Collect Gold will remain locked until the requested change has been approved, meaning you cannot opt to Collect Gold until the edit request has been accepted and authorized.
There is a service charge for collecting gold. Furthermore, delivery fees would be applicable subject to the products weight and quantity. Please check the schedule of charges section in the app and the website for all information on charges for availing Gold Kinen’s service(s).
Gold Kinen ensures all of the customers’ gold requested for collection is delivered via secure channels and personnel. Along with appointing some of the leading Logistics Company of Bangladesh all gold collected by the customers and set for delivery is fully insured by Green Delta Insurance Company, until it reaches the customers’ hands.
For security reasons, the customer is advised to collect his/her withdrawn gold in person. However, if the customer is unable to be present for any reason, he/she can nominate a family member or a trusted person to collect the gold (bars or coins) on his/her behalf.
As all the deliveries are fully insured, for any unfortunate event that the gold gets lost, customer will be refunded after the necessary investigation, given that the event is not due to customer’s negligence.
Yes, you can! When you use our “Collect Gold” service to take the physical gold as delivery at your doorstep, starting from 0.5 gram. This way you can see the gold you have saved/stored in the Gold Kinen app.
You can withdraw physical gold using “Collect Gold” service to take the physical gold as delivery at your doorstep, starting from 0.5 gram.
You can gift gold by selecting the “Gift Gold” option on the Gold Kinen App. Please note, the receiver must have a Gold Kinen account for you to complete the gift gold process.
Currently there is no limit on Gift Gold in a day.
Gifted Gold is directly transferred to the recipient’s account. There is currently no option for not accepting Gift Gold.
No, there is no expiry date for gifts.
Any gifted gold sent/received using the “Gift Gold” option will be informed in the users’ app via notification in the inbox of their Gold Kinen App. You can also check the gifted gold details from the gift tab in the records option of the Gold Kinen App.
Any gifted gold sent/received using the “Gift Gold” option will be notified via in app notification. You can also check the gifted gold details from the gift tab in “Records” option of the Gold Kinen App.
No currently you cannot Gift Gold to a person who does not have a Gold Kinen account.
The price of gold gifted will be applied as per the day’s market rate as mentioned in the Gold Kinen app. This rate can be viewed directly from the BAJUS website that is free for all.
Gift Gold is free of charges.
As all the Gift Gold requests are processed in real time, in app notification indicates that the gold has been transferred to the recipient. You can also check the gifted gold details from the gift gold tab in the history option of the Gold Kinen App.
If the recipient of your gold is not a registered Gold Kinen user, your “Gift Gold” transaction will not be successful.
All transactions initiated by you on the Gold Kinen app are irreversible. You are solely responsible for the transactions initiated by you.
You can buy gold from the app from 10.00am to 11.59pm every day.
You can sell your gold anytime within 24 hours a day and receive the refund amount in your selected MFS or bank account within 3 working days
You can purchase gold starting from BDT 500 only in Gold Kinen via Buy Gold option by inputting the amount/quantity you want to buy and confirming your payment through mobile wallet or Debit/Credit card. Or you can visit the Gold Kinen website and buy gold bars or coins starting from 0.5 gram through the Quick Purchase option.
You can buy gold unlimited times in a day.
You can buy up to BDT 300,000 (Three lac) worth of gold in a single transaction
Buy price of the gold is the BAJUS declared price every day. For more information on price please visit https://www.bajus.org/
Buying gold transactions are processed immediately.
No. You can only buy gold with the currency of the country we currently operate in. Which is BDT.
The minimum amount needed to buy gold in Gold Kinen app is BDT 500.
The gold is stored in a storage facility secured by a leading storage provider of Bangladesh. Furthermore, your gold is fully insured by one of the most renowned Insurance companies of Bangladesh.
You can buy up to the amount covered by the available BDT balance of your Mobile wallet or the limit/available balance in your Debit/Credit card. Once a transaction is executed it cannot be reversed.
Once a gold buy/sell transaction is executed in the Gold Kinen app, it cannot be reversed.
You do not have to connect your bank account to avail ALL the Gold Kinen app services. Bank Account/Mobile wallet is only needed to be set in the app for availing the “Sell Gold” option.
Refund/sold amount of gold is transferred to the customer’s account within 3 working days (as per BEFTN & Bangladesh Bank rules). Any delays are subject to delays at payment gateway or financial institution’s end.
If you do not receive the refund/sold amount to your designated mobile wallet/bank account within stipulated timeline you are requested to communicate Customer Care team by calling 09610964653
You can receive the money of your sold/refund amount of gold via mobile wallet or your bank account.
You can sell the gold stored in your account an unlimited number of times in a single day. However, in each sale transaction, you can sell up to BDT 300,000 (3 lac) worth of gold. You may complete your total required sale by making multiple transactions in a day, with no overall daily limit.
You can sell gold up to the available gold balance amount from your account up to BDT 300,000 (3 lac) worth of gold (subject to applicable charges and bank/mobile banking guideline).
You can sell any amount of the available gold balance amount from your account (subject to applicable charges and bank/mobile banking guideline).
If you do not receive the refund/sold gold amount within stipulated timeline (3 working days) in your designated bank account/mobile wallet, you are requested to communicate immediately with Customer Care team by calling 09610964653
Sorry, No. You can only sell gold bought from within the app, via the Gold Kinen app
Quick Purchase is a website-based service that allows anyone to directly buy Gold Kinen gold bars and coins without opening a Gold Kinen account. Any customer can now just enter the Gold Kinen website, select the gold products they wish to buy and pay via their chosen online payment gateways to collect their chosen product(s) with home delivery (within Dhaka City Corporation) or Pick-up (nationwide).
All of Gold Kinen’s available gold bars and coins can be purchased for delivery using the Quick Purchase Service. Customers can chose their desired hallmarked & certified gold product starting from 0.5g, 1g, 5g and 10g gold bar or 2g and 4g gold coin, depending on product availability.
No. Anyone can buy their desired gold bar or coin, in any amount from the Gold Kinen website using the Quick Purchase service, without creating or logging into a Gold Kinen account.
No. There is no service charge for Quick Purchase, only insured delivery charges shall be applicable depending on the quantity and/or location of delivery (subject to choice of home delivery or pick-up).
Yes. An insured delivery or pick-up charge applies based on the number of products purchased and/or the location of delivery (subject to choice of home delivery or pick-up). The charge must be paid in advance.
Delivery or pick-up charges can be paid via designated payment gateways, similar to the Gold Kinen app.
Same as “Collect Gold” delivery options. i.e. You can choose to collect your bought gold from the Gold Kinen website via Home Delivery (within Dhaka City Corporation) through our Pick-up points all over Bangladesh. When opting for home delivery option, your gold will be delivered to the designated address (within Dhaka City Corporation) provided by you during checkout. Home deliveries are conducted by our secured and insured delivery partners. Alternatively, in case of availing delivery via Pick-up points, your gold will be delivered to your selected pick-up point from where the user can collect upon arrival.
No. All delivery and security protocols remain the same as the Gold Kinen app.
Gold Kinen holds full responsibility for the gold until it is delivered to or collected by the customer.
Gold Blessing Program is a Gold Kinen initiative designed to support individuals during meaningful life moments by enabling planned gold gifting and collection under special program benefits, starting from BDT 500.
The program is available to all along with eligible Gold Kinen users.
Yes. Users wishing to incorporate “Gold Blessing Program” on their special day(s) require a Gold Kinen account. However anyone gifting gold to the user will not require any Gold Kinen account.
All gold provided under the program consists of 22 Karat Hallmarked and Certified gold (in-app or bars and/or coins), similar to that of the Gold Kinen app.
There are currently no external charges applicable for availing the Gold Blessing Program. However Program-specific benefits, or exemptions (if any) shall be clearly disclosed at the time of enrollment.
Yes. Gold purchased under the program can be collected physically following Gold Kinen’s standard collection process i.e. Home Delivery (within Dhaka City Corporation) through our Pick-up points all over Bangladesh. When opting for home delivery option, your gold will be delivered to the designated address (within Dhaka City Corporation) provided by you during checkout. Home deliveries are conducted by our secured and insured delivery partners. Alternatively, in case of availing delivery via Pick-up points, your gold will be delivered to your selected pick-up point from where the user can collect upon arrival.
You can choose to collect your bought gold from the Gold Kinen website via Home Delivery (within Dhaka City Corporation) through our Pick-up points all over Bangladesh. When opting for home delivery option, your gold will be delivered to the designated address (within Dhaka City Corporation) provided by you during checkout. Home deliveries are conducted by our secured and insured delivery partners. Alternatively, in case of availing delivery via Pick-up points, your gold will be delivered to your selected pick-up point from where the user can collect upon arrival.
No. Gold Blessing Program benefits cannot be combined with other promo codes, referral rewards, or campaigns unless explicitly stated.
Details regarding any active Gold Blessing Program campaigns will be communicated through the Gold Kinen app, website, and official announcements. For further clarification kindly call our customer care number 09610964653.
AUTO GOLD SAVE by Gold Kinen is a feature that enables users to purchase and save desired amounts of 22K Hallmarked & Certified gold automatically in their vaults. Users can set up monthly payments via their bKash payment method, with amounts ranging from BDT 1,000 to BDT 50,000. The tenure options are 3, 6, or 12 months.
Log in to your Gold Kinen account, tap on the AUTO GOLD SAVE button, enter plan details, select tenure, verify information, enter PIN, and tap Pay to start your AUTO GOLD SAVE journey.
The Gold Kinen App AUTO GOLD SAVE plan helps users set up a monthly gold saving scheme, on a preset date (selected by the user) ; where users can purchase and save 22K gold starting from BDT 1000 up to BDT 50,000 via automated bKash payments monthly for a selected period of time (3, 6, 12 months).
The tenure options for AUTO GOLD SAVE plan are 3, 6, or 12 months.
The minimum amount to start the AUTO GOLD SAVE plan is BDT 1000.
The maximum amount to start the AUTO GOLD SAVE plan is BDT 50,000.
Currently Gold Kinen App users can start their AUTO GOLD SAVE plans using bKash payment method.
Users can have a maximum of 5 AUTO GOLD SAVE plans active simultaneously.
If payment fails on the designated date, further payment attempts will be made as per the policy of the selected payment gateway (bKash). If all attempts fail within payment gateway's tenure then the user's payment for the stated month will be considered a failure. The AUTO GOLD SAVE plan will continue for the next month as scheduled.
Log in to your Gold Kinen account, tap on AUTO GOLD SAVE, select 'More Details' for the plan you wish to cancel, then tap on 'Cancel Auto Gold Save Plan' at the bottom of the screen.
Yes. 5% VAT will be added to each month's gold purchase as per Govt. directive. VAT deduction is a mandatory government directive, and Gold Kinen is compliant to this directive.
Yes. Any user can collect or sell the gold stored in their vault at any time, despite ongoing AUTO GOLD SAVE plans.
No. AUTO GOLD SAVE plans cannot be changed after they have already begun. Users can cancel existing plans if necessary.
